FAQs

Here are the answers to some of our most common customer questions.

Ordering

Can I change or cancel my order?
We understand that changes happen. If your order is already being prepared, we may not be able to cancel or adjust it. Contact us at contact@cotevaleur.com and our team will assist where possible.
What size should I go for?
Our clothing fits true to size, but you can also find a detailed size guide on each product page. If you’re still unsure, feel free to contact us and we’ll be happy to help you choose the right fit.
Is my payment information safe?
Yes. We protect all payment details using SSL encryption, the industry standard for secure online transactions. The padlock icon in your browser and the “https:” in our URL confirm that you’re on a secure, encrypted page.

Shipping & Delivery

How long does delivery take?
We typically need 1–2 working days to prepare your order and hand it over to our carrier.
Delivery times vary by country, and exact dates cannot be guaranteed. Below are our general estimates:
  • United Kingdom: 4–7 business days
  • United States & Canada: 6–10 business days
  • Europe: 6–10 business days
  • Australia & New Zealand: 6–10 business days
  • Other countries: 7–14 business days
Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping costs and delivery times depend on your location and will be shown at checkout.
How much is shipping?
We charge a flat shipping fee of £3.95 on all orders. Enjoy free shipping on orders over £60 as part of our winter offer
Where do I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and a direct link to follow your delivery. You can also track your order anytime through our ‘Track My Order’ page.

Returns & Refunds

What is your return policy?
Côte Valeur Return Policy
At Côte Valeur, we take pride in crafting high-quality pieces exclusively for you. As each item is produced only after your order is placed, we cannot accept returns for change of mind. We only accept returns if the product is defective or incorrect.
Return Window
If you receive a product which is defective or incorrect, please contact us within 14 days of receiving your order.Please send clear photos of the issue, and we’ll arrange a replacement or issue a refund for the affected item.
How To Return
To start the return process, please reach out to us at contact@cotevaleur.com, providing your order number and the reason for return. We will send you detailed instructions for returning your item.
Return Shipping
Return shipping costs, including any customs fees, are the responsibility of the customer. Please make sure the item is securely packaged and shipped using a trackable service, as we are not responsible for lost or damaged returns.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and the credited amount will automatically be applied to your original method of payment within 14 days.
For any additional questions, don't hesitate to reach out to our customer support team at contact@cotevaleur.com.
How do I request a return?
To start a return, please contact our team through the Contact page or email us at contact@cotevaleur.com with your order details. We’ll guide you through the process and provide the return instructions.
When will my return be processed?
Once we receive your returned item, please allow 3–5 business days for processing. You’ll receive an email notification as soon as your refund has been issued.

Reach Out to Our Team

Still have questions? Our team is here to help.

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