ORDER & PAYMENTS
I placed an order, where is my confirmation email?
If you haven't received your order confirmation, check your spam or promotions folder first.
If you're unsure whether your email address was entered correctly, feel free to reach out to our Customer Care team here.
Can I make changes to my order?
If your order hasn't been processed by our warehouse yet, you can cancel or modify it by reaching out to us at contact@cotevaleur.com
Which payment methods do you accept?
We accept a wide range of payment methods including Visa, Mastercard, American Express, Google Pay, Apple Pay, Klarna and many more. At checkout you will find all available payment options.
Is my payment information secure?
To ensure your shopping experience is safe and secure, our store uses SSL (Secure Socket Layer) technology to encrypt and protect any data you send over the internet. When SSL is active, you'll notice a small padlock icon in your browser's address bar. Clicking this icon will show you the details of our SSL certificate.
You'll also see that our website address begins with "https:" rather than "http:", confirming that you are browsing in secure mode.
SHIPPING & DELIVERY
What countries do you ship to?
We ship to most countries worldwide. Wherever you're based, we'll do our best to get your order to you.
For full details, read our Shipping Policy here.
How long does delivery take?
We require between 2-4 working days on average to fulfil your order and transport it to our carrier's sort facility.
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
- United Kingdom: 4-7 Business days
- United States, Canada 6-10 Business days
- Europe 6-10 Business days
- Australia, New Zealand 6-10 Business days
- Other countries 7-14 Business days
How do I track my order?
As soon as your order leaves our warehouse, we'll send you an email with everything you need to track your delivery, including your tracking number and a direct link.
Is free shipping available?
We're offering complimentary shipping on all orders this summer. No minimum spend required.
RETURNS & REFUNDS
How do I start a return?
If you're not happy with your order, you can request a refund within 14 days of delivery.
To get started, reach out to our team via the Contact page or email us at contact@cotevaleur.com with your order details. We'll take it from there and walk you through the return process.
For full details, read our Return Policy here.
Do I need to cover the return cost?
Return shipping costs are the responsibility of the customer.
For orders over £70, we recommend using a tracked service to ensure your return arrives safely.
How long does a return take to process?
Please allow up to 14 days for your return to be received, inspected and processed. Once it has been handled, you will receive a confirmation email.