We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Côte Valeur will accept returns for items purchased from our website within 14 days of receiving your order under the following conditions:
- All items are unwashed, unworn, unaltered
Item(s) cannot be returned more than 14 days after receiving your order.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact contact@cotevaleur.com and provide us with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping
Return shipping costs are the responsibility of the customer.
For orders over £70, we recommend using a tracked service to ensure your return arrives safely. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at contact@cotevaleur.com and allow us the opportunity to investigate the matter further.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at contact@cotevaleur.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.